SELF PERFORMING NETWORK
CMS Nextech self performs in 29 states with 8 regional offices located throughout the United States. Each regional office is fully staffed and is responsible for dispatching technicians, quality control and managing the work performed within each region. – Click here to view CMS Nextech coverage map
CMS Nextech has over 350 company owned service trucks on the road. All trucks are equipped with GPS tracking and an inventory of commonly used parts. Each truck’s location is monitored to ensure that customers receive the most accurate estimated time of arrival, high quality service and accuracy of billing.
We hire and train the finest technicians in the industry. All technicians in our self performing area are CMS W-2 employees. They are held to the highest professional standards. Each technician must have a minimum of 5 years experience, pass a professional driving test, background check and drug test.
Each Tech is also equipped with a handheld device which gives them access to site, equipment and service history. These devices help to ensure the highest levels of service and billing accuracy.
CMS Nextech has equipped each of it’s technicians with an iPad and a state of the art HVACR software program. This technology provides customers with real time feedback to be viewed instantly on Facili trac. No longer do customers have to wait for paperwork, phone calls or faxes. Everything is entered from the rooftop and immediately available to the customer via the internet. With iPad technology, customers know the exact time in & time out, the exact work performed and labor and materials used – photos and attachments are uploaded real time and on-site quoting is available. The final work tickets are then reviewed and electronically signed on-site by the store manager. Learn More | Customer Experience Video
SERVICE CALL PROCESS
This complex network of company owned assets works in concert to provide seamless service for our customers. From the simplicity of placing service calls, to the immediate feedback from Facili Trac, you will be confident that you’re working with the most qualified company in the HVACR industry.
We provide the company owned infrastructure and the proven systems to provide seamless service from initial call to service completion.